How your order is delivered depends on the product you ordered. We send most of our products via PostNL. These are products that weigh no more than 32 KG and are not larger than 100x58x70cm. Larger and more fragile products are sent via courier platform Brenger. We will pick up your shipment and deliver it to you the same day. For the very largest products we use pallet transport. In the Netherlands and Belgium we do this through MTC and for the other countries in Europe Quicargo.

The reason for return is unknown to us. In practice, we see that just about every product is returned because the size, color or appearance was not to your liking. All products are fully checked by us so that our customers can be sure that all products we offer are in order.

As soon as we have scheduled the transport, you will receive an update about this by e-mail, in which you can see the planned delivery day. If this is not convenient, please let us know immediately so we can make changes. On the evening before delivery you will receive a reminder email with an expected timeframe, on the day of delivery this timeframe will update with the schedule of the delivery driver. Did you miss the delivery guy despite everything? Please contact us and we will help you out!

Climate cabinets may be transported lying down, however, keep in mind that the cabinet must be in place for at least 8 hours after receipt, before you connect and turn on the cabinet.

Yes, we deliver to all countries within the EU. Try placing your order and fill in your details through the checkout! Then you will automatically see the best price for transport (up to the door, also with pallets). Did you know that we even offer free shipping in NL & BE up to 32kg products?

Pickup is certainly possible. When placing the order you can choose whether you want to pick up the product or have it delivered. Keep in mind the size of the product if you choose to pick up the product.

In almost all cases, the packaging of the product is no longer present. This is because the products are often delivered to us in the wrong or without packaging. Because of this, we have chosen to remove all products from the packaging. If the product still needs to be packed, such as during a delivery, we will repack the product ourselves.

Every product is fully checked by us upon arrival and tested for more than 24 hours. As soon as the product is 100% in order, we approve it and add it to our stock. In addition, each product comes with a one-year warranty so you can be sure that you will receive a working and correct product.

Yes definitely! We offer a one-year warranty on all our products.

Many products we offer come from returns, therefore the product may contain damage that is directly the reason why we can buy up the product at a competitive rate and offer it very cheaply.

If you wish to pick up a product, you can schedule a desired pickup date and time when placing your order, depending on how busy it is, this can often be done on the same day. If you have chosen to have your order delivered, this will take approximately 2 to 4 business days.